Posh Nails

Salon Policy

This policy does not affect your rights under the Consumer Rights Act 2015.

A. Customer Responsibilities

1. Service Requests: Please let us know what service you’d like.
2. Allergies: Inform our staff if you have any allergies to chemicals or substances before we begin.
3. Feedback: Share your feedback with us during your service so we can make sure you're happy.
4. Children: Kids under 7 need to be with an adult at all times. We can’t take responsibility for accidents involving children during your treatment.
5. Personal Belongings: Keep an eye on your belongings; we can’t be responsible for lost items.
6. Pets: Please leave your pets at home, except for guide dogs, who are always welcome.

B. Right to Refuse Service

We reserve the right to refuse service to anyone who:
Doesn’t follow our salon policies or pandemic-related guidelines.
Uses abusive language or behaves in a threatening manner.
Poses a risk to themselves or others, in line with the Equal Opportunities Act and Disability Discrimination Act.

C. Appointments

1. Punctuality: Try to arrive on time for your appointment.
2. Arrivals: If you’re 10 minutes late or more, we might need to reschedule.
3. Service Delays: Sometimes, appointments run a bit over time. Please be patient.
Cancellations: Let us know 24-48 hours in advance if you need to cancel to avoid a late cancellation fee.

D. Customer Guarantee

1. Aftercare Compliance: Please follow the aftercare instructions we provide.
2. Service Guarantee:
Traditional polish services aren’t guaranteed.
Enhancements and gel polish manicures are guaranteed for 72 hours.
If you notice any chips or lifting, let us know within this time for a free repair.

E. Complaints

1. Reporting Issues: Reach out by phone, text, or email if you have any concerns.
2. Repair Appointments: Book an appointment within 5 days of your initial service to fix any issues.
3. Repair Charges: Repairs after 3 days, or for breakages, tears, and corner breaks, will be charged.
4. Post-Service Issues: We’re not responsible for breakages or infections reported more than 72 hours after your service due to not following aftercare instructions.
5. Infections and Allergies: Report any infections or allergic reactions within 48 hours. After this, we can’t take responsibility.

F. Refund Policy

1. No Cash Refunds: Once you leave the salon, we consider you satisfied with our service, so we don’t offer cash refunds.
2. Dissatisfaction: If you’re unhappy with your nails, please tell us before you pay. We’ll adjust them to your liking or remove any enhancements or coatings.
3. Change of Mind: We don’t provide refunds if you simply change your mind.
4. Service Corrections: Let us know immediately if you’re unhappy with our service, and we’ll fix it at no extra cost. If you’re still not satisfied, please follow our complaint procedure with a written explanation and photos.
5. Accepted Refunds: If we agree to a refund, it will be processed via bank transfer within 30 days.

Thank you for your understanding and cooperation.
We look forward to serving you!